The most popular year-end question: "Where is my ID Card??"
It is generally followed by one of the following:

My kid is sick.
I have an MRI scheduled.
I have been waiting to see this doctor for six months!!

Health insurance is an expensive product people buy and hope to never have to use. If they have paid their premium and need to use their coverage, but can't because of delays in issuance, panic and rage ensue.

New mobile apps released by AmeriHealth and Horizon are great tools to help us avoid panic while the carrier systems predictably slow down during year-end. Members can pull up copies of their ID cards on their phones to help them access care and purchase prescriptions.

Other cool features include:
-Provider Look-Ups
-View Claim and Benefit Details
-View ID Card

Below are links to the flyers for both AmeriHealth and Horizon. You can distribute them to your clients to try to alleviate some of the stress inherent with this time of year.